Refund policy
Refund Policy
We hope you love your Silklyss order. If you need to request a return, please read the policy below carefully before sending anything back.
Returns
Please do not send your item back without contacting us first. Returns without prior discussion and authorization will not be accepted.
To request a return, please email us at care@silklyss.com.
- You must submit your return request within 14 days of your package being delivered.
- Your email must clearly include your order number, the item you want to return, and the reason for the return.
- Returned items must be unused, unwashed, undamaged, and in their original condition with all tags, packaging, accessories, and gifts included.
- Items that have been worn, washed, damaged, altered, or returned after the 14-day return window cannot be accepted.
- Order cancellations may not be possible once an order has been processed or shipped.
Refunds are credited to your original payment method after the return is approved.
Original shipping charges are non-refundable.
Refunds do not include duties, taxes, or shipping charges.
Non-returnable Items
The following items cannot be returned:
- Clearance items or items marked as Final Sale.
- Underwear and intimate apparel.
- Customized, personalized, altered, or made-to-order items.
Damaged, Defective, or Incorrect Items
- Please email us at care@silklyss.com within 14 days of your package being delivered.
- Your email should include your order number, a clear description of the issue, and photos or video showing the problem.
- We will review your request and contact you with the next steps.
- If a return is required, we will provide the return address after your request is approved.
- Once we receive and inspect your package, we will process the approved refund in accordance with this policy.
Return Shipping
Customers are responsible for return shipping costs unless the return is caused by a confirmed product defect or an incorrect item sent by Silklyss.
We recommend using a trackable shipping service. Silklyss is not responsible for return packages that are lost, delayed, or sent without prior authorization.
Original shipping charges are non-refundable, even when a return is approved.
Exchanges
Silklyss does not currently offer exchanges. If you need a different size, color, or style, please place a new order directly.
If the original item meets our return requirements, please contact care@silklyss.com first and follow the approved return process to send it back.
Refund Processing Time
After we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds are usually processed within 5-10 business days to the original payment method.
Your bank or payment provider may need additional time to post the refund to your account.
Contact Us
For all return and refund requests, please contact: care@silklyss.com
Suggested email subject: Return Request - Order #[Your Order Number]
Last updated: June 17, 2026. Silklyss reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page.